Privacy Policy
This Privacy Policy explains how Fluent Horizons processes personal data in connection with its website, course inquiries, enrolment, and small-group language course services in Italy.
This introduction outlines how the policy is organized and where to find key information.
How We Use Data
We use personal data to respond to inquiries, assess course level, match groups and timetables, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice, prepare written learning plans and progress summaries, process payments, maintain records, improve website functionality, and comply with legal obligations. We may also use data to communicate about course administration and related service matters.
Service Providers
We may share personal data with trusted service providers that support website hosting, communications, scheduling, administration, payment processing, or similar operational functions. These parties act on our instructions or as independent controllers where required by law, and they are expected to handle data in a manner consistent with their role and applicable obligations.
Legal Disclosures
We may disclose personal data to public authorities, courts, or other third parties when required by law, regulation, or a valid legal process. We may also share data where necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, and security of our users, staff, and operations.
Your Rights
Depending on the circumstances, individuals may have rights to access their data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Some requests may not be granted where retention or processing is required for legal compliance, contract administration, or the establishment, exercise, or defence of legal claims.
How to Make a Request
To exercise a privacy right, individuals should send a clear request using the contact details in this policy and identify the data or processing concerned. We may ask for additional information to confirm identity and protect against unauthorised disclosure. We will review each request and respond within the period required by applicable law.
Data Retention
We keep personal data only for as long as needed to handle inquiries, manage enrolment, provide courses, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymise it where appropriate, subject to any longer retention period required by law.
Policy Updates
The updated version will apply from the date it is published unless a different effective date is stated. We may provide additional notice for material changes where appropriate, but users should review this policy periodically to stay informed about current practices.
Data We Collect
We may process identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment details, payment-related records, attendance information, learning plan notes, progress summaries, and communications sent through our website or by other booking methods. We may also collect limited technical data such as device and browser information, log data, and cookie-related identifiers when users visit the site.
How We Collect Data
We receive personal data when users submit a contact form, make an inquiry, arrange a level screening, confirm course terms, enrol, attend lessons, or communicate with us by phone, email, or in person at the center. Some technical data is generated automatically when the website is used, and certain records may be created during scheduling, administration, and course management.
Types of Cookies
The website may use strictly necessary cookies to support core functions, functional cookies to remember settings, and analytics cookies to understand site use in aggregated form. Cookies may be session-based or persistent, depending on their purpose. We do not rely on cookies to collect more information than is reasonably needed for the stated purposes.
Cookie Controls
Users may block or delete cookies through their browser settings. Where the website provides a cookie preference tool, users may use it to adjust non-essential cookies. Disabling some cookies may affect site functions such as form handling, session continuity, or preference storage.
Contact Details
GDPR Overview
Where the GDPR applies, we process personal data on a lawful basis such as consent, contract performance, legal obligation, or our legitimate interests, depending on the context. We apply data minimisation and purpose limitation principles and use personal data only to the extent needed for course administration, communication, and website operation.
GDPR Rights
Where applicable, individuals may request access, rectification, erasure, restriction, portability, or objection to processing. If processing is based on consent, consent may be withdrawn at any time without affecting prior lawful processing. Individuals also have the right to lodge a complaint with the competent supervisory authority.